Privacy Policy

Effective Date: February 1st 2025



At Cheshire Heat Pumps, we are committed to protecting your privacy and ensuring your personal data is handled responsibly. This Privacy Policy outlines how we collect, use, and share your information.


1. Who We Are

Cheshire Heat Pumps (www.cheshire-heatpumps.co.uk) provides information and assistance to individuals and households interested in heat pump installation, servicing, and maintenance across the UK. We work closely with experienced and qualified heat pump professionals to ensure customer needs are met efficiently.


2. What Information We Collect

When you complete an enquiry form or request information from us, we may collect:

  • Your name
  • Email address
  • Phone number
  • Installation or service address
  • Property details (e.g. size, heating type)
  • Any other details you voluntarily submit

We may also collect anonymised data on how you interact with our website via cookies or analytics tools.


3. How We Use Your Information

Your information is used to:

  • Assess your requirements
  • Help identify a suitable heat pump solution for your property
  • Connect you with trusted heat pump professionals who can provide further advice or a quotation
  • Improve our services and communication


4. Who We Share Your Information With

To ensure you receive the most appropriate assistance, we may share your details with carefully selected and qualified heat pump installers. These professionals may contact you directly to discuss your needs.

We never sell your data to third parties, and we only share it with those involved in helping fulfil your enquiry.


5. Your Rights

You have the right to:

  • Access the data we hold about you
  • Request that we correct or delete your data
  • Withdraw your consent at any time
  • Object to how your data is used

To exercise your rights, email us at: info@cheshire-heatpumps.co.uk


6. Cookies & Analytics

We use cookies and analytics tools to understand how our site is used and to improve user experience. You can control cookie settings in your browser.


7. Contact Us

If you have any questions about this policy, please contact:
📧 info@cheshire-heatpumps.co.uk